In the saga of the modernization world the most peculiar things comes into play in relation to any object, Person, thing, goodwill is “PRIVACY”. As the name is shining from the front “Real cash” is itself defines the real value, the real trust, the real objective, the real assistance to your reputed Privacy for all time in our connection. Delivering privacy in the hand of others is nothing but forwarding the believe with utmost trust. AND THIS IS WHAT WE DEAL IN, WE ARE THE BANK OF BELIVE.
This Policy should be read in conjunction with Terms and Conditions. Filling any form on RealCash website, job application on RealCash website or usage of any of RealCash services implies your express consent and agreement to this Policy. This Policy is subject to modification based on changes in the business, legal and regulatory requirements which will be made available to you easily on online. We will make all efforts to communicate about significant changes to this policy. You are encouraged to periodically visit this page to review the policy and amendments if any.
1.1 In order to enable us in providing you with the best in class services, we request you to share certain information with us. RealCash may collect the following types of information:
1.1.1 “Personal Information” which shall mean information which could reasonably be used to identify your personal details, which may include, but not limited to the following:
a. Basic details at the time of registration process such as Name, Phone Number, Email Address, Communication or Permanent Address.
b. Photograph provided during registration or during the profile update.
c. Proof of Identity and Address documents such as PAN Card, Driving License, Passport etc.
d. Transactions performed which can identify you as an individual through your customer ID or other relevant unique identifier.
e. Demographic details such as gender, city, PIN code or nearest location.
f. Usage logs/Server logs/Cookies which may contain details of your personal or sensitive personal information (will remain confidential).
g. Service specific information or identifiers such as IMSI, MSISDN, Customer ID etc.
h. Device specific information or identifiers such as IMEI, OS specific identifiers.
• Passwords or authentication information for any of our services or apps.
• Financial information, such as details of bank account, credit card, debit card, or other payment instrument details etc.
• Educational Information, such as mark sheets, qualification certificates etc.
1.2 “Non-Personal Information” which shall mean information that does not identify you or any other individual, and includes sessions, web beacons and usage and transaction data, aggregate log data and aggregate information. We use this information to inter-alia deliver our web pages to you upon request, to tailor our services to the interests of our users, to measure traffic within our services, to improve the quality, functionality and interactivity and let advertisers know the geographic locations from where our users/ visitors come.
1.3 We are mandated under law to collect the following information, which is mandatory for provision of services which will be provided to you:
a. Basic details which you provide during the registration process such as Name, Phone Number, Communication or Permanent Address.
b. Photograph provided during registration.
c. Proof of Identity Documents such as Pan Card, Driving License, UIDAI, Passport.
d. Proof of Address Documents such as Driving License, Passport, Utility Bills. In the Job Application Form (JAF), we have clearly made the things limpid and the fields as well which are mandatory along with optional blanks.
In case you refuse to provide your information or deny consent for the usage of the information provided or later withdraw your consent, we may choose to discontinue or deny the services for which the information was collected.
2.2.1 The information provided by you to us shall be used for a number of purposes connected with our business operations which may include the following:
a. Verify your identity, access, privileges assigned and relationship with us.
b. Provisioning of products/services, testing or improvement of services, recommending various products or services;
c. Processing your requests, inquiries and complaints, customer services and further related activities;
d. Communication to you qua bills, invoices, existing or new offers, content, advertisements, surveys, key policies or other administrative information.
e. Analytics and reviews for improvement of our services;
f. Improving your experience while using our services by presenting advertising, products and offers tailored to you;
g. Completing your purchase;
h. Supporting law enforcement agencies or in connection with an investigation on matters related to public safety, as permitted under law or anti-fraud activities/systems; and for preserving the rights of the public at large as defined under the constitution of India.
i. Other usages that you may consent to.
2.2.2 We will strive to keep your personal information confidential and will place reasonable security controls to protect it. Your Personal Information will be kept confidential as required under applicable laws of the land.
2.2.3 However, any comments, messages, blogs, scribbles etc. posted / Uploaded / conveyed / communicated with you on the public sections of the apps/website becomes published content and is not considered personal information subject to this Policy. You may request that such information be taken down and, we may attempt to remove any such information if it is technically feasible to do so and as per the applicable laws.
2.2.4 Further, with respect to Non-Personal Information automatically collected and stored in files, we shall use this information to understand and analyze trends, to administer our services, to learn about user behavior on the apps and while using our services, to gather demographic information about the user base as a whole and to measure traffic patterns on our network and apps. As Non-Personal Information does not personally identify you, we may use and disclose Non-Personal Information at our discretion.
We do not sell, mortgage, disclose or reveal any personal information to any third party entities. We limit the disclosure of the Personal Information in certain circumstances, as provided below:
b. Partners: we engage a number of vendors, consultants, contractors, advisors in the specialized fields and take the support of our group companies or affiliates (hereon referred to as our Partners). Our Partners provide a host of services including contact information verification, payment processing, customer service, website hosting, data analysis, infrastructure provision, IT services, Recruitment solutions and other similar services.
These Partners play a key role in the seamless delivery of our products and services to you. Some of these partners are also involved in recruitment activities with our organization where shortlisting of resources for RealCash and RealCash Channel Partners will be supported by them. These Partners and their employees operate under a contract and strict security & confidentiality restrictions.
We may provide our partners access to your information through our systems or may share your Personal Information with them to enable them to provide their services to you.
c. Customer Initiated Sharing: Whenever you request us to share your information with a third party website or application (for example, login to a third party using your RealCash ID), we will provide a fresh notice and obtain consent from you regarding the details of the information which may be required to be shared, before sharing the same.
d. Government or judicial process: We may share your Personal Information with the government / government authorities or agencies and legal or judicial authorities in any investigation or to comply with legal process or in response to a request by any of these authorities or to enforce applicable terms and conditions or to protect our, our users and Partners' rights, privacy, safety or property.
e. Legal Reasons: The information provided by you may be shared with our other entities and affiliates to help in detecting and preventing identity of theft, frauds, cheating, misrepresentation and other illegal activities; correlate or map related accounts to prevent misuse of our products & services and to provide you our services.
f. Protection of RealCash: To protect your rights and/or those of our Partners, and to allow RealCash to pursue available remedies or limit the damages that it may sustain in case of unauthorized use / misuse of our products or the content thereon, by third parties.
4.1 We have adopted reasonable security practices and procedures, and approaches to include strategic, operational, managerial, technical, and physical security controls to safeguard and protect your valuable data and information. We have implemented such measures, as stated above, to protect against unauthorized access to and unlawful interception of Personal Information. Additionally, we have adopted measures to ensure that your personal information is accessible to our employees or partners' employees strictly on the need to know basis.
4.2 Our website, applications, portals, and network equipment have industry standard security precautions in place to protect the loss, misuse and alteration of information which is in our environment. Whenever you change or access your account information, we facilitate the use of security systems.
The information in our custody and control is protected by adherence to reasonable security procedures in order to safeguard against unauthorized access. We apply encryption or other appropriate security controls to protect Personal Information when stored or transmitted by us.
4.3 Your information or data will primarily be stored in electronic form. However, certain data may also be stored in physical form. We may enter into agreements with third parties to collect, store, process your information or data but under full compliance with applicable laws and articles of the land.
These third parties may have their own security standards to safeguard your information or data and we will ensure such third parties to adopt reasonable security standards to safeguard your information / data on a commercially reasonable basis.
We have taken appropriate steps for the security and protection of all our digital platforms, including internal applications, however, we shall not be responsible for any breach of security or the disclosure of Personal Information for reasons outside our control, such as hacking, social engineering, cyber terrorism, espionage by third parties, or any events by way of force majeure such as sabotage, fire, flood, explosion, acts of God, civil commotion, strikes or industrial action of any kind, riots, insurrection, war, acts of government.
Whenever you request us to share your information with a third party website or application (for example, login to a third party using your RealCash ID), we will provide a fresh notice and obtain consent from you regarding the details of the information that will be shared, before sharing the same.
We strive hard to keep our records updated and accurate with your latest information. You shall be responsible to ensure that the information or data you provide from time to time is and shall be correct, current and updated and you have all the rights, permissions and consent to provide such information or data.
Based on technical feasibility, we will provide you with the access to all your personal and sensitive personal information that we maintain about you. We will perform verification before providing you access to this information.
You may request access, correction or updating, and deletion of the information by contacting RealCash or by calling 011-40880000.
You may note that deletion of certain information or withdrawal of consent may lead to cancellation of your registration with us or your access to our services. Additionally, we may not be able to process your request for correction, updating or deletion,
in case the same is not supported by valid documents or data retention if required by the applicable law or law enforcement requests or under any judicial proceedings or it is extremely difficult to implement (such as requests related to backup copies or if a new system is required to process the request or change of technical design) or risks the privacy of other users.
We are committed to protect your personal information collected and processed by us and look forward to your continued support for the same. In case of any feedback or concern regarding protection of your personal information,
you may contact us at CEO@RealCash.in. Alternatively, you may also direct your privacy-related feedback or concerns to the Privacy Grievance Officer whose details are as mentioned below:
If you have questions or concerns about this Policy, please contact RealCash at CEO@RealCash.in